How to activate your Starter Business on Paystack

If your business is registered i.e your business is a Paystack Registered Business, kindly click on  this link to see how to activate a Paystack Registered Business.

As a Starter Business on Paystack (i.e your business is unregistered), before you can start accepting real payments from customers on Paystack, you'll need to activate your Paystack Starter Business. Go to the Get Started page on your Dashboard, on the "Activate Your Business" section of the page, click on "Start". You should see a page that looks like the image below.

1. Profile Verification

Click on "Continue" next to Profile Verification to provide information we need to verify your identification. You should see a page similar to the image below.

Upload an image of your identification. 

  1. Enter your BVN
  2. Click on the green "Save" button to save the changes you have made.
NB: Your BVN details MUST match the information on the identification you provided

2. Bank Account Information

Click on "Continue" next to Bank Account Information to upload your bank account information. You should see a page similar to the image below.

  1. Enter your bank name from the drop down list
  2. Enter your personal bank account number
  3. Click on the green "Save" button to save the changes you have made.
Please note that the personal bank account number you provide must match your BVN details as provided above. It is also important to note that this is the bank account that Paystack will remit all the money received on your behalf unless you specify otherwise. Lastly, you can change this bank account anytime, after your account has been activated, as far as the name matches that on your BVN details.

3. Business Information

Click on "Continue" next to Business Information to fill in details about your business. You should see a page similar to the image below.

  1. What does your business do? Kindly give us a brief description of what your business actually does and how you intend to use Paystack to collect money from your customers or clients. This information is compulsory.
  2. Business Email: Enter your organization's general contact email address. Transaction notifications go to this email if they are turned on for your business. This information is compulsory.
  3. Support Email: Support requests from your customers will go to this email. This information is compulsory.
  4. Chargeback Email: When banks dispute a charge, those alerts will be sent to this email address. You are required to respond within 24 hours to chargeback emails, so make sure that this inbox is checked often by a decision-maker at your organization. This information is compulsory.
  5. Phone Number of the Business: Enter the Phone number of your business/organization. This information is compulsory.
  6. Physical Address of the Business: Where is the best physical location at which to find the key members of your team? This information is compulsory.
  7. Website Link for the Business: Enter the link to your business' website. If your primary website is on Facebook, Instagram, or another social network, don't enter it here - you'll be able to enter it in the subsequent sections.
  8. Facebook: Enter the link to your business' Facebook page
  9. Twitter: Enter the link to your business' Twitter page
  10. Instagram: Enter the link to your business' Instagram page
  11. LinkedIn: Enter the link to your business' Company page on LinkedIn page. Note: don't link to a personal LinkedIn account here.
  12. YouTube: Enter the link to your business' YouTube channel
  13. Click on the green "Save" button to save the changes you have made.
Please note that an accurate description of your business is important. If we cannot understand what your business does by reading through your business description, we will reach out to you to give us a proper business description before your account can be activated.

4. Truecaller Verification (Optional)

NB: You need to have the Truecaller App installed on your personal mobile phone to complete this step. This step is however completely optional, you can proceed to "Send your activation request" without filling in any details here. If you do not want to carry out your Truecaller verification, kindly skip to the next topic, "Send Activation Request". However, verifying your information using Truecaller increases the total amount of money you can collect as a Paystack Starter Business. Kindly click on  this link to learn more about Truecaller verification.

Click on "Continue" next to Truecaller Verification (Optional) if you would like to verify your personal information using Truecaller. You should see a page similar to the image below.

  • Enter your personal mobile number and click on "Submit"

You should get a notification on the Truecaller app on your mobile phone asking you to allow Paystack to access your Truecaller information. Click on "Accept" or "Continue" on your phone. After you have done this, click on the "Refresh Now" button on your Paystack Dashboard which should look like the image below.

Send Activation Request

If all goes well, after completing steps 1- 4 your activation request page should look like the image below.

Kindly click the "Send Activation Request" button to submit your activation request.

How long will it take for your account to be activated?

If all the information you provide checks out, your business should be activated automatically. If your business is not activated immediately, our team will review your documents within 48hours, after which one of three things will happen:

  • Your Activation Request will be approved, and you'll receive an email alerting you to this fact
  • If the team discovers an issue (eg. if you submitted a Personal Bank Account instead of a Corporate Bank Account), our team will send an email to with recommendations about what to fix. Once you've implemented the fixes, resend your Activation Request so we can review it again.
  • In the rare case where your business is ineligible to use Paystack, your Activation Request will be declined.

We usually review your account within 48 hours. If you haven't heard back after 48 hours, please contact us at   support@paystack.com.

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