How do I reset my password on Paystack?

You can reset your password at any time by clicking the 'Forgot your password?' link on the login page. Type in your user email address, and click 'Request Reset'.  The page looks like this:

What if I cannot find my password reset email?

If you cannot find the password reset email to your inbox, please check your email spam or junk folder as there are rare occasions where it can be sent there.  If you still cannot find the password reset email in your any of these folders, and you are using a custom email address, for example,; you will need to reach out to your email service provider or hosting company to ensure your server isn't blocking our emails.  

If you have done all this and you still cannot receive password reset emails, please reach out to us at  You can also reach out to us on our website.

Important to note

Please ensure that you're typing in your user email address i.e. the one on your profile page in the Dashboard Settings.

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