How do I turn on international payments on Paystack?

All Paystack merchants - both Starter Businesses and Registered Businesses - are eligible to accept payments from customers all over the world. This feature isn't turned on by default - instead, to be able to accept international payments for your Paystack business, you'll need to make a request.

It is possible that international payments has been turned on for your Paystack Registered Business if you attached the required information during your business activation process. Please confirm the status of your international payment request by following the instructions below.

How to confirm if your business has international payments enabled

  1. Ensure that your business has been activated. Learn how to activate your business on Paystack.
  2. Ensure that your Dashboard is in Live Mode
  3. Go to the  Preferences tab on the Settings page of your Paystack Dashboard. You should see a section called International Payments, with text that explains if you have access to international payments as shown below.

If you do not have international payments enabled as shown in the image above, simply click on the ' make a request' link as shown, and follow the instructions below.

How to get access to international payments

Clicking on the ' make a request' link should show you a pop-up where you will be required to confirm the type of business registration document you attached while activating your Paystack Registered Business. Please select your business registration type from the dropdown list as shown below.

For Paystack Registered Businesses with Certificate of Incorporation (RC Number)

If your business was registered as an Incorporation (i.e you have a Certificate of Incorporation) please select the RC Number option, which should take you to a page similar to the one below. 

  1. Kindly upload your full CAC registration pack and Identification for two (2) of the company's directors as required. 
  2. Click on the 'Request International' button after uploading the required documents, to send your request to the Paystack support team. We will review this, and you should get a response from us within 24 hours of your submission.

What is a CAC Registration pack?

This is a collection of all the forms used in the registration of your business, including your CAC certificate, i.e. CAC Form 1 to 9.

Note: Your uploaded CAC registration pack MUST contain the page that lists the directors of the company (CAC Form 7).

For Paystack Registered Businesses with Certificate of Incorporated Trustees (CAC IT Number) 

If your establishment is a charitable organisation, church or union, registered as an incorporation with trustees, please select the CAC IT number option, which will present you with the page below.

  1. Kindly upload your full CAC registration pack and Identification for two (2) of the company's trustees as required. 
  2. Click on the 'Request International' button after uploading the required documents, to send your request to the Paystack support team. We will review this, and you should get a response from us within 24 hours of your submission.
Note: Your uploaded CAC registration pack MUST contain the page that lists the trustees of the company   (CAC Form 7).

For Paystack Registered Businesses with Business Name certificate, & all other business/organization types

If your business or organization was registered as: 

  • A business name
  • A corporative
  • Any other registration type

Please select the applicable option from the dropdown menu and follow the instructions as shown in the image below.

  1. Upload a form of identification and enter your BVN as required in the available fields. 
  2. Click on the 'Request International' button after uploading the required documents, to send your request to the Paystack support team.

We will review this, and you should get a response from us within 48 hours of your submission.

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