The Transactions section of the Dashboard contains all the information you need about the transactions that have been attempted on your business.
The Transactions Page
The Transactions page is the first page you see when you go to the Transactions section. Let's walk through the various parts of this page.
1. At the very top, you'll see the number of transactions displayed in the rows beneath.
2. You can view transactions that were split with your Subaccount(s).
3. You can filter the table of transactions by the Transaction Status (Successful, Failed, or Abandoned), the channel (Card, Bank, USSD or QR) as well as by Date Period.
4. You can quickly search for a specific transaction using the transaction reference number.
5. You can export a CSV of Transactions at any time. Note that the export only exports the content currently displayed in the table, so if you filter the list of transactions to show only Abandoned transactions, the CSV export will be a list of all Abandoned transactions.
6. This table includes a summary of the transaction, including:
- the Transaction Status
- the Reference number
- the amount paid
- the email address of the person who paid
- the exact date and time when they paid
Each Transaction Status has a different colour. Green means that the transaction was Successful, grey means that it was abandoned, and Red means that the transaction failed.
The Transaction Details Page
You can click on a transaction at any time to see detailed information about that transaction.
1. At the top left of the Transaction Details page, you'll see the amount that the customer paid (this does not include the transaction fee)
2. This label shows whether the transaction was Successful, Failed, or Abandoned
3. Here is the Reference Number for the transaction. This is useful, for example, when communicating with the bank about this specific payment.
4. This is the channel the payment was made through, it could be card, bank, 737 or Visa
5. This is the fee Paystack charges for processing the transaction.
6. This is the exact date and time when the transaction was made
7. This is the customer info, including their name and email address. Clicking on this takes you to the Customer Detail page, which shows this customer's payment history with you.
8. Blacklisting a customer makes it so that that customer will no longer be able to pay this particular business. Blacklisting can be reversed at any time.
9. If there's an issue with a transaction, you can quickly flag it, or create a refund, from this section. Learn more about creating a dispute or requesting a refund.
10. The Analytics section displays detailed information about the transaction, including:
- The type of card used to pay
- The last 4 digits of the card number
- The authorization code
- The IP address where the payment was made from
- The bank that issued this card, and which country that bank is from
11. The Payments Timeline gives you a second by second playback of the payment. This can be extremely helpful in understanding where customers are getting stuck.